Refund & Replacement

Damaged Product

If your order arrives damaged, please contact us within 48 hours of delivery.

Required Information

• Order Number
• Invoice or order confirmation
• One clear photo of the outer shipping box
• Two clear photos of the damaged product
• Complete unboxing video

Once verified, we will arrange a replacement for the affected product. Replacement orders are generally dispatched within 7–10 business days.

Missing Product

If any item is missing from your shipment, notify us within 48 hours of delivery.

Required Information

• Order Number
• Invoice or order confirmation
• Photo of the outer shipping box
• Photos of the opened package
• Complete unboxing video showing all received items

Refunds cannot be issued for missing items. Once verified, the missing product will be shipped to you at no additional cost.

Spoiled or Defective Product

If you believe a product is spoiled or defective, please contact us within 48 hours of delivery.

Required Information

• Order Number
• Manufacturing or packaging date (if available)
• Clear photos or video of the product

Since our products are made using natural ingredients with minimal processing, slight variations in taste, aroma, texture, colour, or appearance are completely natural and do not indicate a quality issue.

If our quality team confirms that the product is genuinely spoiled or defective, an appropriate replacement will be arranged after verification.

Important Information

• Replacement requests must be submitted within 48 hours of delivery.
• Only the affected item(s) are eligible for replacement.
• Replacement requests are subject to verification by our quality team.
• Unboxing videos help us process claims much faster and may be required.
• Orders cannot be cancelled, returned, or refunded once confirmed.